Privacy Policy

Effective Date: 31/08/2025

1. Introduction & Scope

This Privacy Policy explains how Morocco Booking collects, uses, and protects your personal information when you visit or use our website www.moroccobooking.com (the “Website”). This policy applies to all services offered through our platform, including travel bookings, accommodation reservations, and related travel services.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Website, we may collect information you voluntarily provide, including:

  • Personal Details: Name, email address, phone number, date of birth, nationality, passport information
  • Payment Information: Credit card details, billing address, payment preferences
  • Booking Details: Travel dates, destination preferences, accommodation requirements, special requests
  • Account Information: Username, password, profile preferences, travel history
  • Communication: Messages sent through contact forms, customer service inquiries, reviews and feedback

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information through various technologies:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources
  • Location Data: General geographic location based on IP address or GPS (with your permission)
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies
  • Analytics Data: Website performance metrics, user behavior patterns, conversion tracking

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: Process bookings, manage reservations, provide customer support, and deliver travel services
  • Personalization: Customize content, recommendations, and offers based on your preferences and travel history
  • Payment Processing: Process transactions, prevent fraud, and manage billing and refunds
  • Communication: Send booking confirmations, travel updates, promotional offers, and respond to inquiries
  • Website Improvement: Analyze usage patterns, optimize website performance, and develop new features
  • Legal Compliance: Meet regulatory requirements, respond to legal requests, and enforce our terms of service
  • Marketing: Send newsletters, promotional materials, and targeted advertisements (with your consent)

4. Cookies & Tracking Technologies

4.1 Types of Cookies We Use

  • Necessary Cookies: Essential for website functionality, security, and basic services
  • Performance Cookies: Help us understand how visitors interact with our website through analytics
  • Functionality Cookies: Remember your preferences and personalize your experience
  • Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

4.2 Managing Cookies

You can control cookies through your browser settings by:

  • Accepting or rejecting cookies when prompted
  • Deleting existing cookies from your device
  • Setting your browser to notify you when cookies are being sent
  • Blocking third-party cookies

Note that disabling certain cookies may affect website functionality and your user experience.

5. Third-Party Sharing

We may share your information with trusted third parties in the following circumstances:

5.1 Service Partners

  • Booking Platforms: Hotels, airlines, tour operators, and other travel service providers to fulfill your reservations
  • Payment Processors: Secure payment gateways to process transactions and prevent fraud
  • Technology Providers: Cloud hosting services, customer support platforms, and website analytics tools

5.2 Marketing Partners

  • Advertising Networks: To display relevant travel offers and measure advertising effectiveness
  • Social Media Platforms: For social login features and targeted advertising campaigns
  • Email Marketing Services: To send newsletters and promotional communications

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

6. User Rights & Choices

Under applicable privacy laws, you have the following rights regarding your personal information:

  • Access: Request copies of the personal data we hold about you
  • Correction: Update or correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to certain exceptions)
  • Restriction: Limit how we process your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications and targeted advertising
  • Withdraw Consent: Revoke previously given consent for data processing

To exercise these rights, please contact us at info@moroccobooking.com with your request and proof of identity. We will respond within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

  • Newsletter Subscriptions: Until you unsubscribe or request deletion
  • Booking Records: 7 years for tax and legal compliance purposes
  • Account Information: Until account deletion is requested
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Communication Records: 3 years for customer service purposes
  • Payment Information: As required by financial regulations and fraud prevention

8. Security Measures

We implement comprehensive security measures to protect your personal information:

  • Technical Safeguards: HTTPS encryption, secure servers, firewalls, and intrusion detection systems
  • Access Controls: Role-based access restrictions and regular access reviews
  • Data Encryption: Encryption of sensitive data both in transit and at rest
  • Regular Audits: Ongoing security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all personnel
  • Incident Response: Established procedures for detecting and responding to data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure.

9. International Transfers

Your personal information may be transferred to and processed in countries other than your own, including Morocco and other destinations where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses: EU-approved contract terms for data transfers
  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Binding Corporate Rules: Internal policies ensuring consistent data protection standards
  • Your Consent: Explicit consent for specific international transfers when required

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@moroccobooking.com. We will take steps to remove such information from our systems.

For bookings involving minors, we require adult supervision and consent from a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

  • Post the updated policy on this page with a new effective date
  • Notify registered users via email about material changes
  • Provide additional notice as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@moroccobooking.com

Website: www.moroccobooking.com

Response Time: We aim to respond to all privacy inquiries within 30 days.

For urgent privacy matters or data protection concerns, please mark your communication as “Privacy Request” to ensure prompt attention.